How to Know You’re Getting the Most Out of Social Media Marketing

by Toni Tantlinger on Sep 26, 2016 12:00:00 AM Digital Marketing

Businesses, professionals and others who use social media to promote a brand often are unsure whether what they’re doing is effective.

Their usual ways of measuring success—such as how many leads or sales were generated—don’t really apply and that leaves them puzzled.

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Protecting a Brand in Cyberspace

by Jeffrey D. Knowles, Marcella Ballard, and Justin E. Pierce on Sep 23, 2016 12:00:00 AM Advocacy, Digital Marketing, e-Commerce

Protecting one’s brand today requires more foresight and vigilance than ever. The Internet and cutting-edge technologies enable individual infringers to attain wide distribution of counterfeits with decreased chances of detection. Whether creating multiple accounts to sell counterfeit goods on popular e-commerce platforms or dealing in trade secrets and stolen intellectual property through the anonymity of the “dark web,” infringers have multiple ways to maximize profits while minimizing manufacturing costs and the risk of getting caught. Here are some trends worth noting in intellectual property and brand protection for 2016.

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Navigating Amazon’s River of Data

by Ranjit Mulgaonkar and Nathan Grimm on Sep 20, 2016 12:00:00 AM Digital Marketing, e-Commerce

E-commerce activity in the United States reached a tipping point last year, according to the Commerce Department and Internet Retailer, with online sales taking a double-digit share (10.6 percent) of 2015’s more than $3 trillion in total retail sales for the first time, up from 9.8 percent in 2014. Total North American e-commerce sales reached $341.7 billion in 2015, and one company—Amazon—claimed a whopping 28 percent of that figure.

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One Thing Leads to Another

by Rick Petry on Sep 19, 2016 12:00:00 AM Digital Marketing, DRTV, Consumer Behavior

At the tender age of 16 I took my first job: pumping gas at a service station. While the adjoining carwash was already automated, the idea that I might no longer be needed came as a surprise. My initial response was, “No way are people going to pump their own gas and stick a credit card in a machine.”

Fast-forward to today, and it’s a shock there isn’t a sketch of my adolescent self in the dictionary next to the word naïve.

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ERA Reveals 2016 Moxie Award Winners

by Vi Paynich on Sep 16, 2016 4:03:01 AM D2C Convention, Moxie Awards, Digital Marketing, DRTV, Radio

ERA has announced the winners for the 2016 ERA Moxie Awards, honoring the best in marketing excellence. The winners were unveiled during the 2016 ERA Moxie Awards Gala held on Thursday, September 15, at the Wynn Hotel in Las Vegas, which closed out the ERA D2C Convention.
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[D2C Recap] Wednesday Marked the Opening of the Show Floor, Giant Spoon Keynote

by Vi Paynich on Sep 15, 2016 1:55:25 AM D2C Convention, Digital Marketing, DRTV, Masters Series

On Wednesday, ERA opened the show floor featuring exhibits, expanded education, a special keynote presentation, as well as the return of the InventHelp-INPEX New Product Showcase.

The Think Tank hosted five Masters Series sessions, with the first one focusing on Game of Fives: How to Win on TV and Digital in 5 Minutes.
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[D2C Recap] Masters Series Sessions and Industry Women’s Council Highlight Day 1

by Vi Paynich on Sep 14, 2016 3:00:00 AM D2C Convention, Digital Marketing, DRTV, Masters Series

Day 1 of the 2016 ERA D2C Convention began with power meetings and Masters Series sessions. The Meet and Greet Lounge was the hot spot for closing lucrative business deals, while Petrus 2 was the place for expanding one’s marketing acumen.

ERA presented six 60-minute sessions covering such topics as direct response marketing basics, mobile, affiliate marketing, cross-channel attribution, omnichannel marketing.
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[Session Spotlight] Trend Spotting: Benchmarking the Present and Predicting the Future of Marketing

by Vi Paynich on Sep 12, 2016 12:00:00 AM D2C Convention, Digital Marketing, DRTV, Masters Series

With marketing changing at breakneck speed, the industry faces a new challenge: how do you keep up with the latest trends, separate what is meaningful, and plan for today and for the future?

On Thursday, September 15, Koeppel Direct’s Peter Koeppel will present this special 45-minute Masters Series session, culling insights from over 100 of the latest studies and articles to identify the key trends that are helping innovative marketers leverage success.

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European and U.S. Sales Tax Laws for Online Merchants

by Monica Eaton-Cardone on Sep 7, 2016 12:00:00 AM Digital Marketing, e-Commerce, International

Collecting and remitting sales tax is just one of the many responsibilities online merchants must deal with. Here is a basic outline of what merchants need to know and tips on abiding by local laws.

U.S. Sales Tax Laws

Determining which sales are subject to U.S. sales tax laws is pretty straightforward, thanks to a concept referred to as ‘nexus.’

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3 Reasons Why You Should Visit the Learning Lounge at the D2C Convention

by Vi Paynich on Sep 2, 2016 12:00:00 AM D2C Convention, Digital Marketing, DRTV, e-Commerce

If you’re still finalizing your schedule for the D2C Convention, be sure to reserve some time for education. This year, the Learning Lounge will feature three one-hour sessions, highlighting such topics as payment processing, the LIVE marketing channel, and counterfeiting. These sessions will take place on Wednesday and Thursday in the D2C Learning Lounge located in the Latour Ballroom.
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ERA Names Thane Direct CEO Amir Tukulj as 2016 Marketer of the Year

by Steve Syatt on Sep 1, 2016 12:00:00 AM D2C Convention, Moxie Awards, Digital Marketing, DRTV, e-Commerce

ERA announced that Amir Tukulj, CEO of Thane Direct, as recipient of the 2016 Marketer of the Year award. This award recognizes an executive or company that has clearly shown outstanding success over the past year. Thane and Tukulj will be honored during the 2016 ERA Moxie Awards Gala to be held Thursday, September 15 in conjunction with the 2016 ERA D2C Convention at the Wynn Hotel in Las Vegas. 

As CEO of global direct response leader Thane Direct, Tukulj presides over the company’s worldwide operations.

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3 Ways to Earn Loyalty with Millennials

by Kate Hogenson on Aug 31, 2016 12:00:00 AM Digital Marketing, e-Commerce, Consumer Behavior

Contrary to popular belief, millennials, a demographic that spends an estimated $600 billion each year, are willing to be loyal to brands and in fact, even more interested in loyalty programs than previous generations.

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Using Tech to Tell Stories

by Jessica Hawthorne-Castro on Aug 25, 2016 12:00:00 AM Digital Marketing, DRTV, e-Commerce

The idea of telling a complete, comprehensive brand story across multiple advertising mediums and mechanisms isn’t new, but it is an area that more marketers are examining in their attempts to engage today’s distracted consumers. Equipped with myriad tools for researching, finding, and buying goods online and offline, today’s consumers demand an omnichannel experience that’s as seamless as it is effective.

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[SESSION SPOTLIGHT] How to Use Online Video to Master User Engagement

by Jack Haanraadts on Aug 24, 2016 12:00:00 AM D2C Convention, Digital Marketing, DRTV, Masters Series

Do you want to know how you can use online video to boost traffic to your brand’s website? Do you ever wonder what type of content will not only attract viewers to your site, but also keep their attention? Renowned direct response expert Collette Liantonio, President and founder of Concepts TV Productions, and Social Media expert Stephanie Siewert of Marketing Maven, will answer these questions during the 2016 ERA D2C Convention, September 13-15 at the Wynn Hotel in Las Vegas.

On September 14, Liantonio and Siewert will present the Masters Series session, “How to Use Online Video to Master User Engagement.” Their presentation will provide expert insight on how to use the power of online video to create engaging content.

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4 Ways to Fix Poor Product Content that Is Costing You Money in Commerce

by Rick Chavie on Aug 12, 2016 12:00:00 AM Digital Marketing, e-Commerce, Retail

Two of the most frustrating online shopping experiences for a consumer are when an online search brings up the wrong products or brings up what appears to be the right product, but the search results lack the attributes and descriptions needed to close the sale. Unfortunately, failure to make products easily searchable or to convert the sale is often due to poor product content. This is a problem that is all too common for a wide range of retailers from online only to large omnichannel chains. For those commerce players that get it right, there is a clear path to differentiation and improved conversions.

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Mark Your Calendars: ERA Unveils New Webinar Series

by Jim Perrus on Aug 9, 2016 12:00:00 AM ERA News, Committees & Councils, Digital Marketing

One of the benefits of ERA membership is that we provide educational opportunities that are unmatched in the direct-to-consumer industry.
 
Marketing Maven, one of ERA’s long-time supporters, is continuing its social media webinar series to help you take the next step with your social media campaign. ERA’s Membership Committee and Digital Council are co-sponsoring the one-hour webinars.

Following is the full list of 2016-2017 webinars.

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[SESSION SPOTLIGHT] Cross-Channel Attribution: Avoiding the Risks to Reap the Rewards

by Vi Paynich on Aug 4, 2016 12:00:00 AM D2C Convention, Digital Marketing, DRTV, Masters Series

In today's complex omnichannel and multi-device world, evolving the attribution of your digital media has never been more important. To accurately measure the impact of online advertising and the effectiveness of your campaigns, it is crucial to have a holistic approach. One of the best ways to do that is to use a blended attribution model, which measures the impact of your digital marketing by examining both ad views and clicks.

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Let’s Get the Conversation Started!

by Vi Paynich on Aug 3, 2016 12:00:00 AM ERA News, Digital Marketing

ERA wants the direct-to-consumer marketing community to get more social. Do you have a hot topic you want to share with your fellow ERA members? Would you like others to weigh in on your question? Would you like to post something about your latest DR campaign? Or, are you looking for information about our events?

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What’s Millennial Brand Loyalty Worth to You?

by Matthew Katz on Aug 2, 2016 1:23:34 AM Digital Marketing, e-Commerce, Consumer Behavior, Support Services

Millennials make up an increasingly significant piece of the global spending pie. A study from the Dartmouth Center for Marketing Research estimated that Millennials born between 1980 and 2000 possessed a spending power of $2.45 trillion worldwide in 2015. As the younger portion of the generation begins to control more money and become more financially independent, that number is expected to rise, and businesses want to be there when it does.

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What Amazon Knows About Membership

by Robbie Kellman Baxter on Jul 25, 2016 12:00:00 AM Digital Marketing, e-Commerce, Retail

Amazon Prime Day is the best day of the year for many bargain shoppers—thousands of deep discounts for one day only.

And if you are an Amazon Prime member with (at least) one of these Amazon Dash Buttons, congratulations. You are on the vanguard of the Physical Membership Economy.
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How One Small Change Can Increase Reviews 4X

by Matt Parsons on Jul 22, 2016 12:00:00 AM Digital Marketing, e-Commerce

Thanks to technology like one-click payments and data-driven product recommendations, it’s now easier than ever to buy multiple products in one fell swoop. In fact, approximately 60 percent of the transactions that come across our platform have more than one product in the order.

But while shoppers are purchasing more than one item at a time, retailers traditionally haven’t successfully collected reviews on all of those products.
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New Consumer Study: How Much Will Parents Spend on Back-to-School Items?

by RetailMeNot, Inc. on Jul 21, 2016 12:00:00 AM Digital Marketing, e-Commerce, Consumer Behavior, Retail

RetailMeNot, Inc., a leading digital savings destination connecting consumers with retailers, restaurants and brands, both online and in-store, has released a new study titled, “Back-to-School Cheat Sheet: Consumer Trends and Insights for Retailers,” that explores the shopping habits of parents as they prepare for their students’ return to the classroom.
 
Following are a few interesting statistics.

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Unsure About Digital Marketing? These Cold, Hard Numbers Will Turn You

by Sean Fay on Jul 19, 2016 12:00:00 AM Digital Marketing

Sometimes you just need a hard kick on the backside to get moving…

… even when you know you’ve got to act. Fast.

That’s true for marketers like you and I too.

You hear impressive stories of video doing wonders for lead gen and conversion. About video earning brands massive exposure as part of an integrated advertising approach.

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ERA Breaks Further Into Digital With a Grow.co Partnership

by Bethany Adams on Jul 13, 2016 12:00:00 AM ERA News, Digital Marketing, DRTV

The mission of ERA has and continues to be helping our members and the direct-to-consumer marketing community to bridge the gap between traditional DR and digital marketing. We want to aid the industry in adapting to the omnichannel world and in becoming titans of digital marketing—just like we have done with video.  

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How to Keep Affiliates Happy and Producing

by Greg Shepard on Jul 12, 2016 12:00:00 AM Digital Marketing, e-Commerce

If your affiliates aren’t happy and getting what they need from you, they’re not going to put their best effort in, which sadly, will result in a less than stellar affiliate program. In a way, it’s like hoping your employees will support your “best place to work” bid when your benefits consist of a referral to social services.

In other words, you can’t blow off your affiliates and expect them to return the favor with an awesome effort. It’s just not going to happen. So how can you get the best out of them?

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The statements, opinions, and advertisements expressed on the ERA Blog and other online entities owned by the Electronic Retailing Association are those of individual authors and companies and do not necessarily reflect the views of the Electronic Retailing Association.